SHIPPING POLICY When should we place our order? Service Delays Some shipments may be delayed due to Department of Agriculture inspections. We do not offer any compensation for deliveries delayed by government inspections or any other issues that may occur while en route with FEDEX or UPS which result in lost or damaged deliveries. Cancellation Policy
Lei deliveries: For Thai Orchid Leis, (wholesale leis) you might be able to order and ship them the same day if the order gets in by 8AM Hawaiian time. There is no guarantee, but in most cases we can ship those leis the same day. Service Availability: You can place your order whenever you like, however, our cut off hour is 10 AM Hawaii time, Monday through Wednesday, so if you need your flowers to be delivered at a desired time please keep in mind to ORDER EARLY enough! YOU CAN ORDER WHENEVER YOU LIKE, JUST PUT THE DELIVERY DATE IN THE COMMENTS BOX AT CHECK OUT AND WE WILL DELIVER ON THAT DATE! Saturday deliveries: A $15 FedEx surcharge will be applied for Saturday deliveries. Saturday delivery is not available to California due to the Department of Agriculture limitations. NOT ALL AREAS HAVE SATURDAY SERVICE. Please contact Fedex Customer Service at 1-800-463-3339 for further information on Saturday delivery restrictions. Holidays FedEx employees take certain holidays off including Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas, and New Years Day. Therefore there is no delivery for the holiday itself or the day after the holiday. Mother's Day is the busiest floral holiday of the year. As there are often shipping delays, we recommend scheduling your orders for delivery no later than the Wednesday two weeks before Mother's Day. What addresses can you deliver to? A complete street address and valid phone number are required for shipping. Partial or incorrect addresses may result in additional charges. FedEx cannot deliver to PO Boxes or to APO/FPO addresses. The FedEx driver will not drop off a package without a signature unless you authorize a "no signature required" delivery. Please note that you would like your package sent "no signature" in the special instructions for your order (on the billing information page during checkout). When will the order be delivered? FedEx delivers to most areas by 5 PM. FedEx will not specify a time, or deliver before or after a certain time. The FedEx driver will not drop off a package without a signature unless you authorize a "no signature required" delivery. Please note that you would like your package sent "no signature" in the special instructions for your order (on the billing information page during checkout). We recommend that you alert your recipient to the expected arrival of a package. How are the leis and flowers packed? We pack all leis in specially-reinforced boxes. According to handling requirements for each lei, the leis are: *Coolant or foam packing is used as necessary at no extra charge. |
or UPS via overnight or 2day Express shipping.